How small business in Kenya can use AI customer support chat bots in 2025
How Small Businesses in Kenya Can Use AI Customer Support Chatbots in 2025 By Jotham | Smart Tech Kenya AI chatbots are no longer just for big companies. In 2025, even small businesses in Kenya can automate customer support—reduce response times, manage queries 24/7, and scale without big costs. 🤖 What Is an AI Customer Support Chatbot? An AI chatbot uses natural language understanding to answer customer questions, provide product info, or guide users on your website or social page—all automatically. 📈 Benefits for Small Businesses 24/7 support: Available even when you're offline or sleeping Cost-effective: No need to hire support staff Instant help: Customers get answers faster, leading to more sales 🛠 Top AI Chatbot Tools (Free or Low Cost) Landbot: Drag‑and‑drop chatbot builder with WhatsApp support Tidio: Chat widget for website, integrates with WhatsApp & email ChatCompose: AI‑powered bot you can customize with ChatGPT p...